Q: I have a question, where can I get in contact with someone?

If you have any questions at all, please refer to the Support button at the bottom of this page and you’ll be able to send a direct email to our team. We’ll get back to you as soon as possible, typically within 24 hours at most. 

Q: What if I forget my password?

No worries! Just click on the Forgot Password? link on the Sign In page to quickly reset your password.

Q: What if I forget my username?

For login purposes, we invite you to utilize the email address associated with your account.

Q: Can I enroll my team or group into a course or membership at Rigging Lab Academy?

Yes! We offer group pricing discounts for teams. For more details and to begin the enrollment process, please visit our Team Membership Page.

Q: How do I choose a course?

To choose a course, click on the ALL COURSES button in the upper left corner. Doing this will allow you to search for courses based on the instructor they are taught by as well as the discipline they’re associated with. If you are having difficulty viewing this video, click here

Q: How do I enroll in a course?

Watch this quick video tutorial below to learn how to enroll in a course here at Rigging Lab Academy. If you are having difficulty viewing this video, click here.  

Q: I have a coupon, where do I enter it?

During checkout, when prompted to enter your billing information, click on the Have a coupon? button, enter your coupon code and then click APPLY.

Q: What happens after I purchase a course, membership, or bundle?

As soon as your payment is processed, you’ll receive an email in your inbox with a link to access everything you just purchased. 

Q: How do I navigate my dashboard?

To efficiently navigate your dashboard, watch this short video below. If you are having difficulty viewing this video, click here.  

Q: How do I navigate inside a course?

Watch this short video below to learn how to navigate inside a course. If you are having difficulty viewing this video, click here.  

Q: How do I access my courses?

You can access your purchased courses and bundles by clicking on either the My Dashboard button at the top left corner of the page. Then click on Resume Course under the appropriate class you’d like to continue.

Q: What’s the difference between the Annual and Monthly All Access Memberships to Rigging Lab Academy?

The only difference between these two membership options is how you pay. You can pay for your membership on a month-to-month basis by enrolling in the Monthly All Access Membership OR enroll in our Annual All Access Membership (and save over $100!) Whichever you choose, both options will give you instant access to ALL of the courses inside Rigging Lab Academy. 

Q: What’s included in an All Access Memberships to Rigging Lab Academy?

Rigging Lab Academy is the only online training community in the world created for rigging professionals of all disciplines. There’s no other place where you can find courses from of these amazing instructors and thought leaders in one place! Here's what you get when you enroll as a member at Rigging Lab Academy:

  • Content covering various rigging topics & disciplines: Gain exclusive access to TONS of rigging disciplines and topics — learn practical and specialized rigging skills.

  • Exclusive content from top instructors: Enjoy Technical Articles written by world-renown instructors and industry thought leaders from around the globe.

  • Courses & videos: Unlimited access to all of our growing library of courses (10-12 new courses and 120+ specialized training videos are added each year!)

  • Access to the #1 rigging community: Connect with other like-minded individuals in the RLA community. Leave your legacy and educate the future generation of riggers.

  • Learn when & where you want: All of our material is 100% desktop and mobile friendly — go through the material as fast or as slow as you'd like.

Q: What’s included in the individual courses?

All of our courses include written content, video tutorials, quizzes, downloadable course materials, and a private discussion board. All of our courses are 100% self-paced, so go through the material as fast or as slow as you want. You can also work through the material at home (say, on your desktop or laptop computer) and then sign in to your Rigging Lab Academy account on your mobile device when you want to access all of the material on-the-go. This is perfect for when you’re out practicing and applying the new skills you’ve learned and want to refer back to a certain piece of information, such as a video from the course. Other features include...

  • Easy to navigate course material
  • Automatic progress tracking
  • Exclusive in-course downloads
  • Discussion boards where you can meet other riggers and talk to course instructors
  • Desktop & mobile friendly material

Explore RLA to see the rest!

Q: If I can’t finish my online course in one sitting, do I have to start from the beginning or will it save where I last left off?

All of our courses are 100% self-paced, so go through the material as fast or as slow as you want. Our automatic progress tracking feature means that when you log back into your student dashboard, the course will continue where you last left off when logging off from the course.

Q: Are there any required materials I will need for the courses?

Nothing special — just a computer or mobile device and an internet connection! Anything else you’ll need is located inside the courses. 

Q: Can I take these courses on my PC, iPad, tablet, and mobile device? 

Yes, you can work through these courses on any device you’d like! It's just like reading a blog, except it's private inside our membership.

Q: I live outside the U.S. Can I still enroll in a course? 

Absolutely! All of our courses are specifically designed to be friendly to our international readers. There are no timelines or dates you can miss and your time zone will not affect your class experience at all. As long as you are comfortable reading a course written in English, we recommend it to anyone worldwide!

Q: How do I access my course certification after I've completed a course?

We've created digital credentials — a traditional looking certificate, and more modern badge — and made them available in an online format that so you can easily retrieve and share the details of your achievement.

Once you’ve successfully completed a course, we’ll send you an email with a link to download your course completion certificate and online Rigging Lab Academy badge. You can also access the certificate within the course you’ve just completed. Just follow these steps: 

  1. After completing the final unit of the course, click on the green Next button in the bottom right-hand corner of the screen. This will give you a 100% completion status.

    Rigging Lab Academy

  2. Next, click on the red Get Your Certificate! button to download your certification as a PDF.

In some cases, students may have completed a course before certificates were available. Here's how these students can access their certificates:

  1. Log into your student dashboard and locate the course you've completed and would like to grab the certification for. Click on the red Replay Course button. (see image below)

    Rigging Lab Academy

  2. Once you're inside the course, click on the Achievements & Progress button in the upper left-hand corner. (see image below)

    Rigging Lab Academy

  3. Click on the Get Your Certificate! button to download your certification as a PDF.

Q: What can I do with my course certificate?

To highlight your professional accomplishments, you can download a PDF version of your certificate, email it to someone, embed it in a website, and even download it for high-quality printing. You can also add it to your LinkedIn profile, Facebook, Twitter, Google+, and various other social channels. To learn more about how to use your new course completion certificate, click here.

We're Waiting for You Inside the Academy!

Become a member and start elevating your knowledge of rigging and rope rescue skills today.

Become a Member